Privacy Policy

1. Who is responsible

• For account and billing information of the people who sign up for Saleringo (the "account holder"), Saleringo decides why and how it is used and is responsible for it.
• For information about a business's callers, customers and conversations, the business that set up the assistant decides why and how it is used. Saleringo processes that information on the business's behalf as its service provider (processor).
• If you are a caller or customer of a business that uses Saleringo, please contact that business first about your information. We will help them respond.

2. What we collect

By default we do not store audio recordings of calls. Call audio is streamed in real time to the AI providers that understand and answer the caller; the text of the conversation is what we keep. A business that uses the Service can choose to turn on optional call recording. If it does, every recorded call begins with a spoken notice to the caller, the audio is recorded and stored by our telephony provider (Twilio, United States) for a limited period (30 days by default) and then deleted automatically, and only people in that business's workspace can listen to it. The business, not Saleringo, decides whether to record and is responsible for the notices and consents that the law requires.

3. How we use information

• To provide the Service: answer calls, show conversations, notify you of callbacks, keep your knowledge base and customer records.
• To operate billing: subscriptions, usage metering, invoices, tax and fraud prevention.
• To secure and maintain the Service: authentication, abuse detection, debugging, backups.
• To support you and to send service messages such as verification, billing and security notices, and notices about your phone number.
• To improve the Service, using aggregated or de-identified statistics. We do not use your workspace content to train AI models for other customers.
• To send product news and tips, only if you opted in. You can opt out at any time.
• To comply with law and to establish, exercise or defend legal claims.

4. AI processing

To understand and answer callers, we send call audio and conversation text, together with your knowledge base entries and instructions, to AI providers (listed in Section 6). We use their business API services and send data only to provide the Service. Each provider's own terms govern what it may do with data it receives; please review them if this is important to you. Summaries of conversations are generated by the same kind of providers.

AI output can be inaccurate. Conversations may be reviewed by you and your team in the dashboard.

5. Sharing and sale

• We do not sell personal information, and we do not share it for cross-context behavioral advertising.
• We share information with the providers in Section 6 that help us run the Service, under contracts that limit their use of it.
• We may disclose information to comply with law, a court order or a lawful request from authorities, to protect rights and safety, or in a merger or sale of the business, in which case we will tell you if your information becomes subject to a different policy.

6. Service providers (sub-processors)

We may change providers as the Service evolves. We will update this list when we do.

7. Where information is processed

Saleringo is operated from the Republic of Korea. Your information is stored in South Korea and is also processed in the United States by the providers above. Whichever country you are in, this means your information is transferred across borders, and the laws there may differ from those where you live and may allow authorities to access it. We take steps to protect it, including encryption in transit and at rest and contracts with providers. By using the Service you understand and agree to these transfers; if you do not, please do not use it.

8. How long we keep information

• Account and workspace data: while your account is active, and for 30 days after the subscription ends so that you can export it or come back. We email you a reminder before then, and then delete it, normally within a week. When we delete a workspace we also delete your login, and delete or close your records with our payment and telephony providers, except what they must keep by law.
• Free-trial accounts that were never subscribed: if the account has not been used for 180 days (no sign-in and no activity from your customers), we email you a reminder 30 days before and then delete the account and its data.
• Sign-ups that are never confirmed by email: deleted 7 days after sign-up, together with the sign-up record.
• Call data (numbers, transcripts, summaries): kept as part of your workspace, and deleted with it. You can delete conversations and customer records in the dashboard.
• Call recordings (only if a business turns on call recording): deleted automatically 30 days after the call.
• Invoices and payment records: kept for the period required by tax and commerce laws (up to 5 years).
• Record of your agreement to our Terms and Privacy Policy (document version, time, email address and IP address): kept while your account exists and for 5 years after it is closed, so that we can show that you agreed. A record that never became part of an account (for example, an unfinished sign-up) is deleted after 30 days, and if you never confirm your email it is deleted with the sign-up.
• Security and access logs: kept for a limited period, generally between 3 and 12 months.
• Backups: overwritten on their normal cycle.

9. Security

We use encryption in transit (TLS) and at rest, access controls that separate each workspace's data from other customers', signed and expiring sessions, and monitoring. No system is perfectly secure. If a breach affects your information, we will notify you and the authorities as required by law.

10. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the use of your personal information, to receive a copy of it, and to withdraw consent. You can manage most of this in the dashboard, or contact us at the address in Section 14. We respond within 10 days of a verified request, and in any case within 30 days; if we need more time we will tell you why. You will not be treated differently for exercising these rights.

• If you are a caller or customer of a business using Saleringo, we may refer your request to that business, which controls your information.
• If you are in California, you have the rights described in the California Consumer Privacy Act. We act as a service provider for our customers' caller information, and we do not sell or share personal information.
• If you are in Canada or Japan, you may ask us about our handling of your information, including the cross-border transfers described in Section 7.
• You may also complain to your data protection authority. In South Korea, the Personal Information Protection Commission or the Korea Internet & Security Agency (KISA, 118, privacy.kisa.or.kr) can assist.

11. Cookies and local storage

The Saleringo app uses your browser's storage to keep you signed in, remember your language and keep your session secure. We do not use advertising or cross-site tracking cookies in the app. Blocking storage will prevent you from staying signed in.

12. Children

The Service is for businesses and is not directed to children. We do not knowingly collect personal information from children under 16. Businesses that use the Service should not use it to collect information from children without any consent the law requires.

13. Changes to this policy

We may update this policy. For material changes we will notify you by email or in the dashboard before they take effect, and we will update the effective date above.

14. Contact us