Restaurants & dining
Move table, event, and catering questions into service work.
Restaurants demo
Hear the conversation. Watch the customer record take shape.
Could I request a table for eight this Saturday at seven?
- Phone
- —
- Contact permission
- Not yet confirmed
- Customer request
- Waiting for the conversation
- Party size
- —
Created after the request is captured
To Contact & permission required
The update is prepared after the conversation.
Illustrative workflow
The answer is only the beginning.
The question, useful details, and next action stay together. Your team confirms the commitments.
Customer
Can I book dinner for eight and discuss a birthday menu?
- AI phone
- Website chat
- Messaging
Hospitality, events & leisure
Move table, event, and catering questions into service work.
A guest asks for a group table and wants to discuss a birthday menu and dietary needs.
Saleringo
I can collect the date, your preferences, and the best way to reach you. The team will check availability and confirm the next step before any reservation is made.
Create a reservation or event inquiry with the important details filled in.
Never confirms allergy safety, special menus, capacity, or deposits without a person.
Private dining request
- Guest contact
- Morgan Park
- Date and party size
- Saturday · 19:00 · 8 guests
- Dietary notes
- Vegetarian options
- Event request
- Birthday dinner
Sample details for this example. No customer record is created.
Assigned team
Reservations manager
Awaiting staff reviewRoute special menus and exceptions to the right manager.
A prepared request is not a confirmed booking, price, or decision.
Assigned team
Reservations manager
Route special menus and exceptions to the right manager.
After approval
Send the confirmed reservation or the next step for an event quote.
A prepared request is not a confirmed booking, price, or decision.
- Collect party and timing details
- Create a table or event request
- Send the approved reservation update
Conversation and work details
Conversation history
- First question answered
The request and preferred contact were captured in one customer record.
First contact - Business details added
Create a reservation or event inquiry with the important details filled in.
Same journey - Follow-up preference confirmed
Send the confirmed reservation or the next step for an event quote.
Latest update - Private dining request prepared
Route special menus and exceptions to the right manager.
Now
Next actions
- Create a reservation or event inquiry with the important details filled in.
Saleringo · Prepared now
- Route special menus and exceptions to the right manager.
Reservations · Next review
- Send the confirmed reservation or the next step for an event quote.
Saleringo · After approval
- Keep the result on the same customer history
Reservations · At completion
Prepared in CRM
- Guest contact
- Morgan ParkSource: Phone
- Date and party size
- Saturday · 19:00 · 8 guestsSource: Phone
- Dietary notes
- Vegetarian optionsSource: Web chat
- Event request
- Birthday dinnerSource: Web chat
- Business detail
- High chair neededSource: Messenger
- Contact preference
- AI phoneSource: Messenger
Approval controls
- Approved answers
Answer only from business-approved information.
- Commitments
A person approves availability, price, or other commitments.
- Sensitive questions
Stop automation and send the full context to authorized staff.
- Customer access
Only assigned reservations roles can open contact details.
Customer follow-up
We have your private dining request. Reservations has the details and will confirm the next step in this conversation.
Sends only after reservations confirms the next step.See the workflow for your team.
Use this example as a starting point, then confirm the real questions, fields, approvals, and connected systems for your business.