Help and support

Find plain-language steps for approved answers, customer records, staff handoff, bookings, quotes, tasks, and follow-up.

Browse help by task Contact Saleringo

Recover the work without losing the request.Illustrative operator runbook. No real customer record is shown.

01
Inspect
Find
Conversation and request time
Check
Answer, action, or handoff
02
Compare
Source
Approved knowledge or system
Prevent
Duplicate booking or work
03
Assign and follow up
Name
The responsible person
Keep
Context and next action

Do not send secrets to support.

Share a non-sensitive reference and symptom, not passwords, access tokens, or raw customer records.

A customer support team working at computer stations with headsets — Keep the customer, conversation, owner, and next step together.

Resolve a common problem

The answer is wrong or incomplete

Open the conversation and identify the information the answer used.

Give the customer a reviewed answer or send the question to a person.
Correct or replace the approved source information.
Test the same question before using the updated answer with customers.

A booking, quote, or task did not appear

Check the conversation record and the expected next action.

Confirm the required customer details were collected.
Check the connected system and responsible work queue.
Create or assign the work manually, then record the final outcome.

A customer needs a person

Keep the customer, conversation, request, and urgency together.

Choose one responsible team or person.
Add what has already been answered and what remains unresolved.
Set the due time and confirm the customer follow-up channel.

A team member cannot see or change something

Check the active workspace and the work the person needs to complete.

Ask the workspace administrator to review the person’s role.
Do not share another person’s account or credential.
Use the contact path below when the approved administrator cannot resolve it.

Need more help?

Self-serviceBrowse published help

Use the task or symptom. No API terms are required.

Operating problemContact Saleringo

Include the workspace, channel, time, customer-safe reference, and expected outcome.

Setup changeRequest an implementation review

Use this for new channels, workflows, integrations, or policy changes.

Never send a password, server token, payment credential, or unnecessary customer data through a public contact form.

For a live incident, use the support or escalation contact in your service agreement. This public form is not an emergency channel and does not imply a response-time commitment.

Keep the outcome with the request.

Record completion or escalation, the responsible person, and the follow-up in the same customer history.

Open operator help