Universities & institutions
Guide each question to the correct campus team with context intact.
Universities demo
Hear the conversation. Watch the customer record take shape.
Can I request a campus tour that includes the engineering department?
- Phone
- —
- Contact permission
- Not yet confirmed
- Customer request
- Waiting for the conversation
- Tour interest
- —
Created after the request is captured
To Contact & permission required
The update is prepared after the conversation.
Illustrative workflow
The answer is only the beginning.
The question, useful details, and next action stay together. Your team confirms the commitments.
Customer
I am an international applicant. Which documents do I submit?
- AI phone
- Website chat
- Messaging
Professional & community services
Guide each question to the correct campus team with context intact.
A prospective student asks about a program, campus, deadlines, and the correct admissions team.
Saleringo
I can record your question, interests, and preferred time. An adviser will review the details and confirm the appropriate consultation or next step.
Create an inquiry and prepare approved program or service guidance.
Never decides admission, eligibility, credit, visa status, funding, or deadline exceptions.
Admissions inquiry
- Enquirer profile
- Example applicant
- Program or service
- Business program
- Application stage
- International application
- Question
- Document checklist
Sample details for this example. No customer record is created.
Assigned team
Admissions or student-services team
Awaiting staff reviewRoute policy exceptions and personal cases to the correct office.
A prepared request is not a confirmed booking, price, or decision.
Assigned team
Admissions or student-services team
Route policy exceptions and personal cases to the correct office.
After approval
Send the approved checklist and keep the inquiry history together.
A prepared request is not a confirmed booking, price, or decision.
- Capture program and applicant context
- Route to the right campus team
- Prepare approved next-step information
Conversation and work details
Conversation history
- First question answered
The request and preferred contact were captured in one customer record.
First contact - Business details added
Create an inquiry and prepare approved program or service guidance.
Same journey - Follow-up preference confirmed
Send the approved checklist and keep the inquiry history together.
Latest update - Admissions inquiry prepared
Route policy exceptions and personal cases to the correct office.
Now
Next actions
- Create an inquiry and prepare approved program or service guidance.
Saleringo · Prepared now
- Route policy exceptions and personal cases to the correct office.
International admissions · Next review
- Send the approved checklist and keep the inquiry history together.
Saleringo · After approval
- Keep the result on the same customer history
International admissions · At completion
Prepared in CRM
- Enquirer profile
- Example applicantSource: Phone
- Program or service
- Business programSource: Phone
- Application stage
- International applicationSource: Web chat
- Question
- Document checklistSource: Web chat
- Business detail
- Next intakeSource: Messenger
- Contact preference
- MessengerSource: Messenger
Approval controls
- Approved answers
Answer only from business-approved information.
- Commitments
A person approves availability, price, or other commitments.
- Sensitive questions
Stop automation and send the full context to authorized staff.
- Customer access
Only assigned international admissions roles can open contact details.
Customer follow-up
We have your admissions inquiry. International admissions has the details and will confirm the next step in this conversation.
Sends only after international admissions confirms the next step.See the workflow for your team.
Use this example as a starting point, then confirm the real questions, fields, approvals, and connected systems for your business.